Employee experience and customer experience have always moved together and AI is now making the connection impossible to ignore. Reworked Contributor Sue Duris explains why the same broken processes are failing loudly... https://ow.ly/VlXb50ZsbzR

Companies treat headcount as a cost to cut but the judgment employees build over years rarely shows up on a balance sheet until it walks out the door. Reworked Columnist Lance Haun makes the case for keeping continuity instead of gigifying every role. https://ow.ly/1jyN50ZrPM1

AI teams move faster but end up sounding alike, a pattern researchers call diversity collapse. Reworked Columnist David Barry talks to four experts about why personas barely help and richer context does. https://ow.ly/tJ8250ZrgsB

Fake candidates. Phantom resumes. AI-faked credentials. Reworked Columnist Mark Feffer explains why trust is becoming the real differentiator in hiring technology, not just speed or sourcing volume. https://ow.ly/i1V050Zqqvw

New York wants to ban ghost job postings. Workday faces discrimination claims for its AI recommendations. Eightfold's applicant scores may count as illegal credit reports. Three separate legal fronts are now squeezing the same hiring stack. https://ow.ly/Jf2k50ZpWKh

Layoffs may be routine for companies but never for the people living them. Reworked Contributor Cindu Thomas-George outlines how leaders can communicate with transparency and inclusion to protect trust and morale through workforce reductions. https://ow.ly/GiuS50ZobA5

Cisco, ServiceNow and Microsoft all want to manage your AI agents. Reworked Columnist David Barry explains why identity, ownership and liability remain unresolved despite the new tooling. https://ow.ly/RZUE50ZnFFa #AIAgents #Governance #DigitalWorkplace

Reworked Contributor Steve Bynghall breaks down the intranet market's surprising 2026 boom, with a wave of funding, mergers and rebrands as AI reshapes product roadmaps across the sector. The one word everyone still argues about is intranet. https://ow.ly/orZ750ZnbHK

Businesses keep treating AI like a hammer looking for a nail. Reworked Contributor Andrew Pope argues the fix starts with the work, not the tool: agree on guardrails, talk about the job to be done and stop managing AI outputs solo. www.reworked.co/collaboratio... #AIStrategy #FutureOfWork

Kelly Monahan of Upwork Research Institute was a great guest to kick off Season 2 of Three Dots with. She shared her research into how innovative companies operate, but also asks us to rethink how we define innovation.

WFH Research's Dec. update found employees today are less likely to comply with a RTO mandate than they were in 2022, when a majority (52.9%) said they would comply. This comes on the heels of a study which found RTO mandates are making it harder for S&P 500 companies to hire.

Always good to catch up with Shaelyn Otikor-Miller, in part because of her deep knowledge of the digital workplace and in part because of her realistic approach to technological disruption. Get a small taste of our conversation below.