Citizens Advice

@citizensadvice

We are Citizens Advice - the people's champion. If you need advice, visit our website: citizensadvice.org.uk

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Citizens Advice@citizensadvice· 21d

💡 The last few years have shown just how quickly global events can drive up our energy prices. But incomes and bill support mechanisms have not kept up. It’s time for the government to #TurnTheTide on energy, housing and debt. Read more ⤵️ https://bit.ly/4eWFL1M

Citizens Advice@citizensadvice· 22d

Andy Burnham has made his first speech as Prime Minister, and will be announcing his cost-of-living plans tomorrow. At Citizens Advice, we believe it's time for the government to #TurnTheTide on the biggest drains on people's budgets - energy, housing and debt.

Image shows a screenshot of a tweet by Citizens Advice. Text reads, 'The scale of the Prime Minister’s ambitions for his government are clear. We hope his plans for tackling the cost of living take on the biggest pressures on household budgets: energy, rent and debt. We can’t wait any longer.'

Citizens Advice@citizensadvice· 23d

🛑 If you’ve been sanctioned while on Universal Credit it means that your payments have been temporarily reduced. This can happen when you haven't done one of the activities in your claimant commitment. Our advice can help ⤵️ https://bit.ly/4aZLFOB

A blue sign with white text that reads, "Have you been sanctioned while on Universal Credit?" Below the text are silhouettes of diverse individuals, some using wheelchairs, crutches, or pushing strollers.

Citizens Advice@citizensadvice· 24d

It's Loneliness Awareness Week - and this year marks 10 years of the campaign. Loneliness is something many of us experience, but don’t always talk about. Small conversations can make a big difference 💙 Find out more via Marmalade Trust ⤵️ https://bit.ly/3GFj8gO #LonelinessAwarenessWeek

A person is seated at a desk, engaged in conversation with another person who appears in the foreground. A computer screen displays a webpage, and a coffee mug is nearby. A lanyard is visible around one person’s neck. On the wall, a sign reads "Giving Loneliness a Voice.

Citizens Advice@citizensadvice· 25d

School's (nearly!) out for summer 🌞 School holidays are an exciting time for our children, but they can be difficult to plan if you’re a parent on a budget 💸 Here’s our top tips for fun and affordable school holidays ⤵️ https://bit.ly/3RcnYbo

A joyful person lifting two smiling children with the text "Summer holidays on a budget." Surrounded by illustrations of suns, ice cream cones, and sunglasses emojis.

Citizens Advice@citizensadvice· 27d

From today, Buy Now Pay Later lenders are regulated by the Financial Conduct Authority. This gives you more security and protections. Learn more about the new regulations and find out what to do if you're struggling to pay ⤵️ https://bit.ly/3SZqvdb

Citizens Advice@citizensadvice· 28d

🏠 For more than 2 years housing support has been frozen, and is still based on rent levels from September 2023. Average rents have grown nearly 17% since then. It’s time for the government to #TurnTheTide on energy, housing and debt. Read more ⤵️ https://bit.ly/4eWFL1M

The rising cost of living is no longer a one-off 'crisis'. It's an everyday reality.

Citizens Advice@citizensadvice· 29d

Our pets can be vulnerable to heat-related problems and illnesses. Even overcast or humid summer days can heat up our homes, putting pets at risk. Concerned about an animal? Speak to a vet as soon as you can. And keep your pets cool with these tips ⤵️ https://bit.ly/47zIeuk

Text reads: "Keep your pets in the shade to avoid them overheating!"
Below the text is an illustration of cats forming a circle and dancing alongside text that says: "My cats ignoring me in favour of frolicking in the full sun."

Citizens Advice@citizensadvice· Jul 12

🚌 You can apply for a disabled person’s bus pass or railcard if you have a condition that makes it hard to get around. People with learning disabilities can apply too. Read more about this on our website ⤵️ https://bit.ly/4wGSxc5

Two orange travel cards with Rail and Transport for London logos are overlapping on a blue background. Text below reads, "Save on travel costs if you’re disabled."

Citizens Advice@citizensadvice· Jul 11

Volunteering with Citizens Advice provides skills and experience that’s valued by many employers. If you’re looking to get into work, volunteering can be a great place to start 💙 Search our volunteering opportunities here ⤵️ https://bit.ly/4opmXLS

A blue background with an orange map pin icon that has "citizens advice" written inside. Below, the text reads "Find volunteering opportunities in your local area" in orange letters.

Citizens Advice@citizensadvice· Jul 10

Struggling in the heat? Public buildings such as places of worship, local libraries or supermarkets may be cooler than your home. If they are nearby consider visiting one of these as a way of cooling down ❄️ More advice to help you keep your home cool ⤵️ https://bit.ly/42h46ae

A sunny sky with scattered clouds; a large sun icon appears in the top right corner. In the foreground, a blue rectangle features the text "Staying cool in hot weather.

Citizens Advice@citizensadvice· Jul 8

With Buy Now Pay Later (BNPL) it's easy to buy what you want and not realise how much you’re spending. From 15 July, they'll be regulated by the Financial Conduct Authority, so you'll have greater protection. They'll have to check you can afford to repay and point you to free debt advice if needed.

Text reads: "Our top tips to use Buy Now Pay Later responsibly."

Text reads: "Think - would you want the item you’re buying if you had to pay for it in full right now?"

Text reads: "If you make a purchase, set reminders in your calendar on the dates the repayments are due."

Text reads: "Be aware of fees and charges if you miss the payment deadlines. Check the Citizens Advice website for debt support."

Citizens Advice@citizensadvice· Jul 7

🏠 4.8 million homeowners faced a problem in the last 18 months, and those who had to pay extra to address issues lost £750 on average. If you’ve experienced a problem with building work, decorating or home improvements, our advice can help ⤵️ https://bit.ly/4eSfHoq

1 in 4 homeowners hit with home repair problems in the last 18 months

Citizens Advice@citizensadvice· Jul 6

It’s time for the government to #TurnTheTide on the biggest drains on people’s budgets - energy, housing and debt. A problem this big needs bold solutions, but progress can be made during this Parliament. Read more ⤵️ https://medium.com/citizens-advice/its-time-to-turn-the-tide-8a6c1ac2a82f

Citizens Advice@citizensadvice· Jul 6

If you or someone you love is struggling with gambling during the World Cup this summer, there is support out there ⚽💙 Advice here ➡️ https://bit.ly/4u9pgq1

A silhouette of a cheering audience holding scarves, with text reading, "If you're worried about your gambling during the World Cup, support is available."

Citizens Advice@citizensadvice· Jul 5

If you get tips in your workplace, it’s important to know what your rights are. Under the ‘Tipping Act’ employers must pass on all tips to their workers 💸 Find out more on our website ⤵️ https://bit.ly/4p7WOCO

A person is operating an espresso machine in a coffee shop. They are focused on making a beverage. Below is an overlay of text reading, "Do you receive tips at work?

Citizens Advice@citizensadvice· Jul 4

'Priority debts' are debts that can cause you particularly serious problems if you don’t do anything about them. You need to work out which of your debts are priority debts and deal with them first ✔️ Our website can help ⤵️ https://bit.ly/2UnqjDS

A kitchen scene with three people. One person is cooking, another is sitting on a countertop, and a third is standing nearby. Large text above reads, "What is a priority debt?"

Citizens Advice@citizensadvice· Jul 2

Today we’re launching our #TurnTheTide campaign, calling on the government to take immediate action to tackle rising energy bills, rent, and debt. It’s no longer a one-off ‘crisis’, but an everyday reality for millions of people. Something has to change. ➡️ https://bit.ly/4eWFL1M

Citizens Advice@citizensadvice· Jul 1

Major sporting events like the World Cup can bring increased fear and risk for people experiencing domestic violence. Help is available, you don’t have to wait for an emergency 💙 Our website has a list of organisations that could help ⤵️ https://bit.ly/4evwDAW

Text reads: "Domestic violence or abuse incidents can increase during major sporting events. Help is available."

Citizens Advice@citizensadvice· Jun 29

Football should be fun, not stressful. Call the National Gambling Helpline on 0808 8020 133 if you’re worried. 💙

Citizens Advice@citizensadvice· Jun 28

Don’t feel embarrassed to report a scam because it can happen to anyone. Reporting scams is important - it can help to: ✅ Protect you from further risks ✅ Track down scammers ✅ Prevent more people from being scammed Here are the steps you can take ⤵️ https://bit.ly/2tlLpHx

Icon of a smartphone with a speech bubble on the screen displaying the text "Reporting a scam." The phone has signal lines on both sides, set against a blue background.

Citizens Advice@citizensadvice· Jun 27

Payday loans can be expensive. If you need money in the short term, there may be better options 💭 If you're considering a payday loan, our website explains your rights, how repayments work and what happens if you can't pay. Take a look ⤵️ https://bit.ly/43TnyNx

A person sitting on a couch, looking at a phone with a thoughtful expression. A warning symbol and the text "Before you take out a payday loan" are on the image.

Citizens Advice@citizensadvice· Jun 26

Think you've bought a fake gig ticket? Don't panic, there are steps you can take that may help you recover your money if you bought from a scam website. If you bought from a private seller, your protections may be more limited. Find out what you can do ⤵️ https://bit.ly/4xRwOPN

Hands are raised at a concert with bright stage lights in the background. A large text overlay says, "Scammed by a fake gig ticket?"

Citizens Advice@citizensadvice· Jun 25

More secondary school pupils in Wales will be able to receive free school meals. This will be for any pupil in a household receiving Universal Credit, whereas currently it's limited based on income. Learn more in the Welsh Government's full statement⤵️ https://bit.ly/4b60Rtc

Text reads: "More secondary school pupils in Wales to receive free school meals."

Citizens Advice@citizensadvice· Jun 24

You don't need us to tell you that it is hot this week 🥵 However, while you're scrolling here's a reminder to check in with yourself and make sure you're staying safe! Visit the NHS website for advice on how to cope in hot weather: https://bit.ly/3zdwkaV

Text reads: "Stay safe and take care in the heat. Stay hydrated by drinking plenty of fluids; keep your home cool by closing windows and curtains that face the sun; and if you need to go outside, cover up and apply sun cream."

Citizens Advice@citizensadvice· Jun 23

Blue background with text stating: "Incidents of domestic violence or abuse can increase during major sporting events. If it's happening to you, or you're worried about someone else, help is available." A small heart icon is at the bottom.

Citizens Advice@citizensadvice· Jun 21

Scammers can target authorised holiday home booking sites. 💻 Only use secure payment methods and if you’re unsure, contact the official site to check the legitimate ways to pay. Protect yourself from scams: https://bit.ly/3PmfAc3

Line art of a double bed with text inside. Text reads: ”Don’t lose sleep over a scam. #ShopAware”

Line art of a flag at the top of a flag pole. Text reads: ”Spot the red flags. It might be a scam if:
the price seems too good to be true
you’ve never heard of the booking website before
you’re asked to pay outside the website’s official methods.
#Shop Aware”

Line art image of an exclamation mark in a circle. Text reads: ”If it doesn't feel right, don't pay.
#ShopAware”

Line art image of a shield. Text reads: "Stay protected. Pay using a credit card for extra protection; Check the companies terms and conditions and look for a real street address, not just a PO box; look for reviews on different websites to see what people have said. #ShopAware"

Citizens Advice@citizensadvice· Jun 20

Do you have faulty wall insulation in your home? If you used a government scheme to get the wall insulation you might be able to get it checked and fixed for free. Our advice can help ⤵️ https://bit.ly/444OKsR

Yellow and white text on a blue background. Text reads: 'Faulty wall insulation? Our advice could help.'

Citizens Advice@citizensadvice· Jun 19

Flight delayed or cancelled? We’ve got advice on what you’re entitled to. You might be able to get compensation, or support such as food and drink or overnight accommodation. Find out more on our website:⤵️ https://bit.ly/4nqIqo1

Text reads: “Flight delayed or cancelled? Find out what you can do so your out of office message doesn’t end up like this.”

An arrow points down to an image of an email that reads: “Out of office: Thank you for your email. I'm currently stuck in an airport and not on the holiday I was supposed to be on because my flight has been cancelled. I'll get back to you when I return (if I ever get to leave!)”

Citizens Advice@citizensadvice· Jun 18

We're supporting Marmalade Trust this #LonelinessAwarenessWeek to encourage people, communities and organisations to help give loneliness a voice by starting conversations, creating welcoming spaces, and helping others feel seen and heard. ➡️ https://www.lonelinessawarenessweek.org/