National Association of Consumer Advocates
@consumeradvocates
The National Association of Consumer Advocates (NACA) is a nonprofit association of attorneys and advocates committed to representing customers’ interests.
Highlight: Sen. Angela Alsobrooks (D-MD) confronts Vought over his attempted mass firings of federal workers, including CFPB staff. Vought attempts to deflect over the 2025 federal government shutdown but is quickly shot down 13/13
Highlight: Sen. Ruben Gallego (D-AZ) shines a light on cuts to the CFPB’s Office of Servicemember Affairs despite repeated promises from agency to prioritize servicemembers and veterans 12/13
Lowlight: Sen. Pete Ricketts (R-NE) attempts to claim that the CFPB’s rules and regulations in general actually harm consumers by raising prices, supports requiring CFPB to conduct cost-benefit analysis when issuing new rules which the Bureau already does 11/13
Highlight: Sen. Andy Kim (D-NJ) calls attention to recent changes to the CFPB complaint database that make it harder for consumers to submit complaints and get help. Vought’s claim that consumers are required to take credit reporting complaints to the credit bureaus first is legally dubious. 10/13
Lowlight: Vought plainly states to Sen. Van Hollen (D-MD) that he wants to eliminate the CFPB altogether, making it clear that he only intends to do the bare minimum to comply with statutory requirements for the agency 9/13
Highlight: Sen. Raphael Warnock (D-GA) questions Vought on the impact of medical debt on consumers and the CFPB’s decision to stop defending a rule that would erase millions in medical debt from consumer credit reports 8/13
Lowlight: Sen. John Kennedy (R-LA) pushes Vought to go further down the deregulatory path and unilaterally revoke even more regulations 7/13
Highlight: Sen. Cortez Masto (D-NV) holds Vought’s feet to the fire over the CFPB’s treatment of veterans under his leadership, demanding accountability 6/13
Lowlight: Vought is unwilling or unable to answer questions about how much Toyota customers lost due to alleged unlawful auto lending and credit reporting practices. The CFPB’s order against Toyota was abruptly terminated last year. 5/13
Highlight: Sen. Jack Reed (D-RI) grills Vought on how the CFPB has abandoned servicemembers despite repeated promises to prioritize them. Prior to Vought’s arrival at the CFPB, the Bureau had returned $363 million in redress to servicemembers. 4/13
Lowlight: Acting Director Russell Vought claims Navy Federal members footed the bill for the penalty the credit union was ordered to pay but also admits to freezing redress payments its customers who paid unlawful overdraft fees 3/13
Highlight: Sen. Elizabeth Warren (D-MA) emphasizes how damaging the CFPB further raises costs for consumers and worsens the affordability struggle. Attacks on the CFPB have already cost American families $26.5 billion. 2/13
Acting CFPB Director Russell Vought was back in front of Congress today to face questions from Senators over the Bureau's actions under his watch. Some highlights and lowlights from today's proceedings 1/13
Highlight: Rep. Ritchie Torres (NY-15) makes clear that the CFPB is dropping the ball on enforcement, even compared to the agency under the first Trump administration. Since 2025, the CFPB has only initiated a single new enforcement action 16/16
Lowlight: Rep. Josh Gottheimer (NJ-5) questions what Vought’s CFPB is doing to combat escalating fraud, particularly targeting seniors, but gets no concrete answer 15/16
Highlight: Rep. Tlaib (MI-12) questions Vought on the number of consumer complaints being submitted to the CFPB, reaching record highs since he took over the agency. Is it a coincidence that complaints have exploded as enforcement and guidance has been rolled back? 14/16
Lowlight: Vought claims victory over his withdrawal of 67 guidance documents, far exceeding the requirements of a 2025 Executive Order requiring agencies withdraw 10 documents for each new one issued 13/16
Highlight: Rep. Pressley (MA-7) presses Vought on the $500 million in medical debt held by American consumers and the CFPB’s efforts to strip protections away from consumers with medical debt 12/16
Lowlight: When pressed on how the CFPB is saving consumers money, Vought can only point to the CFPB’s refusal of its full budget, a fraction of the amount that the CFPB had previously returned to harmed consumers 11/16
Highlight: Rep Casten (IL-6) spotlights consumers impacted by the CFPB’s dropped enforcement actions including seniors, disabled Americans, and servicemembers who have suffered financial losses as a result of unlawful conduct by financial institutions 10/16
Lowlight: Vought downplays the discriminatory conduct that the CFPB previously accused mortgage lender Townstone Financial of. The CFPB’s attempt to reverse its settlement with Townstone was denied by a federal court last year. 9/16
Highlight: Rep. Foster (IL-11) grills Vought on the CFPB’s supervision of non-bank lenders, entities whose reckless conduct played a large role in the 2008 financial crisis 8/16
Lowlight: Rep. Williams (TX-25) applauds pivot from “regulation by enforcement” and declares businesses should be able to rely on clear regulatory guidelines, ignoring that the CFPB withdrew 67 guidance documents that clarified the rules of the road for industry 7/16
Highlight: Rep. Sherman (CA-32) points out that the CFPB’s impact isn’t only measured by the money returned to consumers but by the amount of fraud and abuse it has deterred 6/16
Lowlight: Vought asks Congress to pass legislation to “bind” the agency and restrict its powers 5/16
Highlight: Rep. Velazquez (NY-7) points out the hypocrisy behind the CFPB’s recent guidance on consideration of borrower immigration status after promises that the CFPB would be moving away from informal guidance 4/16
Lowlight: Vought once again reminding us how much the CFPB has transformed from corporate watchdog to lapdog by mentioning Supervision examiners’ required “Humility Pledge” and CFPB’s new commitment to “collaboration” with industry 3/16
Highlight - Ranking Member Waters (CA-43) emphasizes how Vought has failed both consumers and financial companies alike by dropping enforcement actions and withdrawing guidance that industry asked for 2/16
Highlights and lowlights from acting CFPB Director Russell Vought's first (and likely last) appearance before the House Financial Services Committee today: 1/16
Acting CFPB Director Russell Vought is appearing before a congressional committee now, justifying his dismantling of the agency. Never forget that one of his first moves was to order #CFPB staff to stop work, preventing them from helping families at imminent risk of foreclosure. #ProtectConsumers