#Complaints can make a difference. We want to help people complain if they are unhappy about government or health services – particularly people who are less likely to complain or may not be aware they can. Our website has tips to help: orlo.uk/jbQnv #FeedbackFriday

We've published our report on communication in end of life care. It calls for mandatory training, better outcome measures and for end of life care to be prioritised in the NHS Single Patient Record rollout. Read the full report: orlo.uk/RMrmA

We've published our 2025 to 2026 annual report. This year we: - made 41,109 complaint decisions - delivered Complaint Champions workshops for 135 organisations - dealt with 151,319 enquiries. Find out more and download the report: orlo.uk/FGXLt

Communication is the most common failing we see in complaints about end of life care. Families tell us they weren't told clearly that their loved one was dying. Our new report calls for urgent change. Read more: orlo.uk/7RmOC

This week we met with MPs to discuss how we can support them and discussed constituency casework, our strategy and our role.  We also demonstrated our new data tool that gives MPs a clearer picture of the public service complaint themes emerging from their own constituencies.

"This report adds to an overwhelming body of evidence that maternity services are failing women and families." Ombudsman Paula Sussex comments on Donna Ockenden's latest report into preventable failures in maternity care: www.ombudsman.org.uk/news-and-blo...

NHS complaints are rising. But trusts that prioritise a learning culture are turning feedback into safer, better care. We spoke to NHS Trust leaders across England to understand what's working and what needs to change. Read more: orlo.uk/36t3U

"Poor communication is a recurring theme in our investigations and the NHS must make sure it operates with candour and clarity." Our CEO comments on our latest investigation which found communication failures at every stage of a five-year-old's care: orlo.uk/8FRrm

A five-year-old was prescribed the wrong treatment after a breakdown in communication between healthcare professionals. Our investigation found failings at every stage and that better communication could have prevented this entirely. Read more: orlo.uk/XmzUI

“Our loving mother’s death was both premature and completely avoidable.” Seniz complained to us when her mother died after a Trust missed opportunities to treat her blocked bowel. Her case led the Trust to improve how it investigates bowel problems. Read more: www.ombudsman.org.uk/news-and-blo...

In our latest Prioritising #PatientSafety blog, we explore: - a new partnership with two medical schools to help train the next generation of doctors - an avoidable death and a Trust that responded with openness - the latest patient safety news Read: www.ombudsman.org.uk/news-and-blo...

NHS complaints are rising. But trusts that prioritise a learning culture are turning feedback into safer, better care. We spoke to NHS Trust leaders across England to understand what's working and what needs to change: orlo.uk/UnT70

#Complaints can make a difference. We want to help people complain if they are unhappy about government or health services – particularly people who are less likely to complain or may not be aware they can. Our website has tips to help: orlo.uk/6VY4p

"Policies like this are damaging for women's healthcare – it's absolutely discriminatory." Leah complained to us after her NHS funding request for sterilisation was rejected. Her case has prompted a policy review that could benefit many more women. orlo.uk/jVv3R

Better mental health care could have prevented a knife attack. We found serious failings including poor care planning and a missed risk review. The Trust involved is now acting on our recommendations to make service improvements. Read more: www.ombudsman.org.uk/news-and-blo...

A thought-provoking morning at the Westminster Insight conference on Complaint Handling in the Public Sector today. We shared insights on the relationship between public trust and complaints and the importance of good leadership.

It was brilliant to bring together organisations from across the public sector to mark the launch of our new strategy. We shared the Ombudsman's vision for using the power of complaints to drive lasting improvements and how we can work together to make that happen.

We’ve launched our new Strategy for 2026 to 2031. Our focus: fair and impartial justice for individuals and real, lasting improvements across public services. Read more: ombudsman.org.uk/strategy

Want to make a complaint about the NHS in England? Here are some tips on what to do before you bring your complaint to us: - Decide what you hope to achieve - Make your complaint clear - Complain as soon as possible Visit our website for more info: orlo.uk/xIByu

We believe complaints have the power to reveal the truth, create lasting change and inspire a better relationship between people and public services. It's great to hear positive feedback from people we've helped. Here's what one person who brought their complaint to us had to say.

We demoed our AI-powered thematic dashboards to MPs and stakeholders in Manchester this week — exploring trends in NHS and government complaints and the potential for coordinated work on constituency issues.

In our new Prioritising #PatientSafety blog from Dr Tony Dysart, we explore: - two cases involving patients with disabilities and the improvements one Trust has made - key themes emerging from our casework - the latest patient safety news Read more: orlo.uk/ZiK5B

Yesterday we hosted a drop-in session for MPs and their offices in Portcullis House. We discussed the role of the Ombudsman, the complaints process and how we help improve public services for their constituents.

Following our investigation into the death of a 67-year-old woman, we've asked Mid and South Essex NHS Foundation Trust to review its cancer wait times. The Trust has now committed to an action plan to reduce delays in diagnosis and treatment. orlo.uk/nhIrS

Doctors did not tell Syd, a father of seven, that he had a terminal illness. We found they wrongly reassured him that he would be okay. He died eight months after he later learned about his condition. Read more: orlo.uk/3yNqf

"This is an opportunity to embed candour, openness & honesty at the heart of public service." In her new blog, Ombudsman Paula Sussex welcomes today's #HillsboroughLaw debate and shares how it could change how public bodies respond when things go wrong. orlo.uk/5pSEx

Have your say on our new strategy! Your experiences and feedback can help shape our future priorities. Visit our website before 20 October to complete the survey: orlo.uk/yq27y

Our annual complaint data for 2024 to 2025 is much easier to explore. 🔍 You can now search and filter by organisation to see how many complaints we received and the decisions made at each stage. View the data on our website: orlo.uk/Bt7C5

We're calling for improvements to the #Windrush Compensation Scheme after it failed to provide Thomas and his family proper compensation. It comes a year after our report spotlighting the stories of people who were wrongly denied payment. Read more: orlo.uk/ZYZp3%E2%80%A6

"Recognition that a newborn is becoming unwell and really listening to mothers and families when they have concerns." In our podcast for #WPSD, Director of MNSI Sandy Lewis shares the biggest #PatientSafety challenges in NHS care for newborns. Listen: orlo.uk/Q6Alu